Terms of Use
Effective date: 15 October 2026
These Terms of Use ("Terms") are an agreement between you and Aasaanop Technologies Private Limited ("Aasaanop", "we", "us"). They apply to the Aasaanop website, the patient app and every other Aasaanop app (together, the "Platform"). If you use the Platform for a hospital, clinic, lab, pharmacy, as a doctor, or as a delivery partner or companion, the terms for that role also apply and prevail for that role.
1. Who we are and what we do
Aasaanop is a technology platform. It lets you find doctors, hospitals, clinics, labs and pharmacies; book appointments and tests; join a facility's queue; receive prescriptions, reports and bills; order medicines from licensed pharmacies; and book a companion to accompany you to a hospital visit.
Aasaanop does not provide medical care. Diagnosis, treatment, prescriptions, tests and medicines are provided by independent registered doctors, facilities, labs and pharmacies ("Providers"), who are solely responsible for them. Aasaanop is not a hospital, clinic, laboratory or pharmacy and does not employ the doctors listed on the Platform.
Not for emergencies. In an emergency call 108 or 112 or go to the nearest hospital. See our Medical Disclaimer.
2. Eligibility and accounts
- You must be 18 or older to create an account. A parent or lawful guardian may add and manage a child or another dependent under their account and is responsible for that use.
- You sign in with your mobile number and a one-time password. Keep your phone and account secure; you are responsible for activity under your account.
- Give accurate information, including your health history, so Providers can treat you safely.
3. Bookings and queues
- Appointment times, tokens and wait estimates are indicative. Emergencies and clinical priorities at a facility can change them.
- A Provider may reschedule or cancel a booking. If they do, you get a full refund or a free reschedule (see the Refund & Cancellation Policy).
- Some bookings need a payment to confirm. "Pay at the desk" bookings confirm with Aasaanop's fee paid online and the Provider's fee paid at the facility.
4. Prices, fees and payments
- Every price is shown before you pay. For appointments and tests booked in the app, you pay the Provider's fee plus Aasaanop's platform fee and GST on that fee. Aasaanop collects the payment and passes the Provider's share to them.
- Bills, dues and medicine orders paid to a facility or pharmacy go to that Provider's own payment account; Aasaanop does not add a fee to them.
- Payments are processed by authorised payment gateways (such as Razorpay) and UPI. We do not store your card number or CVV.
- Wallet credits (for example a cancellation credit) can be used only on the Platform, cannot be withdrawn as cash, and are not interest-bearing.
5. Medicines
Medicines are sold and dispensed by licensed partner pharmacies, not by Aasaanop, and are ordered only inside the Aasaanop app (never over WhatsApp). Prescription medicines are dispensed only against a valid prescription checked by the pharmacist. Medicines under Schedule X of the Drugs and Cosmetics Rules and narcotic or psychotropic substances are not sold through the Platform. See the Shipping & Delivery Policy.
6. Companions
A companion ("Care Sahayak") helps you travel to and from a facility and move around it. Companions are independent partners, are not medical professionals, and do not give medical advice, medicines or nursing care.
7. Messages
We send OTPs and booking updates by SMS and in the app. Facilities send you WhatsApp messages only if you opt in; reply STOP or switch it off in Profile to stop them. See the Privacy Policy.
8. Your records
Prescriptions, reports, bills and visit notes are created by the Provider who treated you and shown to you in the app. You can download them. Health information is handled as described in our Privacy Policy. Adding an ABHA (Ayushman Bharat Health Account) is optional.
9. Acceptable use
You must not: impersonate anyone; make false or fraudulent bookings; upload forged prescriptions; misuse prescription medicines; harass or abuse Providers, riders, companions or staff; post false or misleading reviews; scrape, reverse-engineer or overload the Platform; or use it for anything unlawful. We may suspend or close accounts that do.
10. Reviews
Reviews must be your own genuine experience. We may remove reviews that are abusive, fake, or reveal another person's health information. We do not pay for or edit reviews to change their meaning.
11. Intellectual property
The Platform, its software, design and the Aasaanop name and logo belong to Aasaanop. You may use the Platform only for its intended purpose. Your own content (for example a photo you upload) stays yours; you let us use it to provide the service to you.
12. Liability
- The Platform is provided "as is". We work to keep it available and accurate but do not guarantee it will be uninterrupted or error-free.
- Aasaanop is not liable for the medical advice, treatment, diagnosis, prescriptions, test results or medicines of Providers, or for their acts or omissions.
- To the extent the law allows, Aasaanop's total liability to you for any claim is limited to the amount you paid Aasaanop (not Providers) in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
13. Suspension and closing your account
You can delete your account from your Profile. We may suspend or close an account that breaks these Terms or the law. Records a Provider must keep by law stay with that Provider (see the Privacy Policy).
14. Changes
We may update these Terms. We will tell you in the app before significant changes take effect. Continuing to use the Platform after that means you accept the updated Terms.
15. Law and disputes
These Terms are governed by the laws of India. Please first contact our Grievance Officer (see the Grievance Redressal Policy). Subject to that and to your rights as a consumer, the courts at Guntur, Andhra Pradesh have jurisdiction.
16. Contact
Aasaanop Technologies Private Limited · 16-7-24/2, 2nd Floor, Viraraghavula Veedhi, Sharaf Bazar, Tenali, Guntur, Andhra Pradesh 522201 · CIN U86200AP2026PTC128248 · support@aasaanop.com · +91 89856 82548
Grievance Officer: [Name to be added] · grievance@aasaanop.com · +91 89856 82548 · 16-7-24/2, 2nd Floor, Viraraghavula Veedhi, Sharaf Bazar, Tenali, Guntur, Andhra Pradesh 522201